FAQ
Email forwarding
Job Pina procedio con la desactivacion del correo solicitado por Leila
Issues with DR server
New ticket #1193 has been assisted and solved by Deiberg Lopez
Cannot access to DR Server
DR Router lost the port forwarding configuration. We have created a port forwarding rule on DR router. Work Service Time: 2hrs
Issues with Yuly's computer
We got the first call 05/31/2018 from Yanina, She said 2 workstation was having a problem to connect at QB after made a new Update For Quick Book Vr. 19 in that moment We connected at the computer and check the All connection to the File Server ...
FW: The 221 Building
*User email on the outlook application was unable to send/receive emails. *Email was working on webmail and mobile device. *Ran a full repair on MS office, ran updates and I deleted old mail profile and created a new one. *Email is working. Verified ...
Issues with printer
Se configuro impresora HP 8600 en la sesion remota terminal server a fin ella pueda imprimir desde esta conexion.. Work Service Time: 15 min
Set Up Computer
Set Up and Install PC. 5/9/2019 by Job Pina: Office 365, QB, Any Desk, Team Viewer were installed and configured in the PC. Time Service 1 hour
FW: Scan Folder
El dia de hoy se reviso el requerimiento y se configuro de manera de no tener ningun problema si cambia el Password en virtud de que la politica de seguridad solicita cmabi a de contrasena cada cierto tiempo.
Issues with server
PC ip was out of range New Office La Yarda IP was assigned Work Service Time: 30 min
Issues with scale
Se arreglaron 2 item code salen bien en el printer Se trabajo remoto con karen
FW: PHOTO ID - LEGAL NAME CHANGE UPDATE
The user is already updated, the last name and email address have been modified. The outllok was configured with the new profile.
install printer
Drivers were installed and configuration check it Work Time: 3 hours
Issues with email
The Wendy's Macbook had a cache problem Servie Time 1 hr
Issues with Data Service
This service was for 3/14/2019. Router was configured Total Work Time 4 Hours (1.30 hours first service day, 2.30 hours upgrade time) Tiki Live Report: 1. Switch updates: -a. We reset the switch to restore access -b. Updated the firmware on switch ...
Issues with Data Service
This service was for 3/14/2019. Router was configured Total Work Time 4 Hours (1.30 hours first service day, 2.30 hours upgrade time) Tiki Live Report: 1. Switch updates: -a. We reset the switch to restore access -b. Updated the firmware on switch ...
DOG CAGE CAMARAS
the recording was already made.
Enroll RDP License
Ryan an enrolled the license. Service Time 3 hrs
Create Share Folder - Colombia
Folder were created and associated to the users. Solved by Reinaldo y Ryan. Time service 1 hr.
Janelys Computer
The computer was restarted and the software that was not needed was closed, the computer is an I-mac of 2013 running new software, so it is a bit slow but it does not have errors, it does not have a virus and it does not damage the system
Issues with scanner
The connection to the scanner is now ready
Issues with cameras
The software is already installed, the client already knows in which folder the video clicks will be.
Update QB
- Update the Quickbooks server. - Quickbook update to users. Working time: 45min
Tania cant get Q drive
Credentials of the server are saved and the unit is functioning well. Software of the cameras was added to the pc of tania and it is already working well.
Connect Users
- 4 users of colombia are already configured for the rava-miami server. Service Time 1 hr 30 min.
Connect Users
- 4 users of colombia are already configured for the rava-miami server.
Customize PC's
scanner and office 365 were configured.
Cant get into the Q drive in to load QBooks
The network route was added and saved. already resolved
Not able to print from Gatekeeper
In the office the new printer was installed and the problem is solved.
Create users
users were already created successfully in the domain
Issues with Gate Access program
Por Deiberg Lopez: Se actualizo la ejecucion del sistema de puertas
World Class Parking Call Forwarding Change
Ext was redirected. Service Time: 1 hr Deiberg Lopez
Issues with Office
Loretta's computer lost the connection with the NAS. 1 Hr Service
Issues with Data Service
This service was for 3/14/2019. Router was configured Service Time : 1 hour 30 minuties
RE: Perry Laptop
VPN configuration for remote access.
Member Tatjana 1-sided printing | The 221 Building
Hello MVP, she was able to resolve this issue on her own. You can close this ticket. Thank you for your support and attention. Kind Regards, Jessica Soares Office Manager The 221 Building Office: (954) 237 3751 www.221Building.com
Issues with PC
A scanner was made in search of viruses but it does not have a virus, delete the temporary files, the computer is working well, there are no existing problems. Work time: 20 minutes.
Issues with PC
A scanner was made in search of viruses but it does not have a virus, delete the temporary files, the computer is working well, there are no existing problems.
Issues with Box
The new BOX software version was installed, the old version lost connection on March 2. The BOX is already synchronized. Service Time: 35 min
(No Subject)
A computer scan was made and no problem was found. The computer is in good condition.
Possible Malware
A computer scan was made and no problem was found. The computer is in good condition.
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