FAQ
Issues with Box
The new BOX software version was installed, the old version lost connection on March 2. The BOX is already synchronized.
Printer Installation Needed | The 221 Building.
Two printers were configured in the Lia Office
WatchGuard
The SSL VPN has been configured. We have send the credentials by SMS. Service Time: 1 hour.
HR Email Distribution
The email was added to the group that the client was requesting.
ARCA Miami Email
El requisito ya se ha hecho. Tiempo de trabajo: 15 minutos.
Member Support #213 | The 221 Building
The client receives the IP addresses and was able to connect to the printers
Issues with Rava Dominicana
- The connection was verified, and the Quickbook software. - Set the power and sleep of the computer, the problem is that the computer was in sleep mode and lost the connection of the Quickbook. Working time: 45 minutes
Issues with Printers
- The cables of the office 207 were organized, the network was connected and the connection was verified to be successful. - The printer was connected in office 327, a network cable was made for the connection. Service time: 1 hour and 20 minutes.
Issues with Printers
- The cables of the office 207 were organized, the network was connected and the connection was verified to be successful. - The printer was connected in office 327, a network cable was made for the connection.
Issues with email
Password was reseted Outlook was set up on iMac computer Email was installed and set up on his iPhone Everything is working properly. Service Time: Thirty (3) minutes
FW: TeamViewer Info
- Office 365 was updated. - Browsers are updated, - The name of the user was changed. - Browser history is deleted. The operating system was not updated because the computer is old, if I upgrade to the latest version of the operating system, the ...
New License DVR
License was installed and activated. Deiberg adjusted parameters in the cameras and they are working properly. Ryan will be there tomorrow. This information was verified with Leticia today Tuesday 2/19/19
Issues with POS
First Data was contacted (1-800-238-7675) and reported the situation with that POS where the credit cards can be processed but the debit cards don't. The information below was given to them: ID: 06207780003 Business phone: 305-673-0859 / 305-866-0459 ...
Issues with PC
By Carlos Novas: Good Morning Veronica, We helped Rose today with a Excel Activation ticket and noticed that her computer is very slow. We serviced this Computer a few month ago replacing a screen, plan was also to add more memory but this model ...
FW: IT issues _ Support ASAP
Fax Problem was resolved: 1- Multifunction Fax Machine had a DNS resolution problem reaching peru server. DNS settings were changed on the machine to point to the local server as primary and Peru as secundary. Test were sucesful and confirmed with ...
Issues with USB HD
By Carlos Novas: Se le explico al usuario como programar los respaldos nocturnos para QB Tambien estaba presentando inconvenientes con QB al no poder entrar mas de un usuario a la app. Se cerro la app manualmente y al restablecerla se pudo accesar
Email Issues - Rose Mico
The problem was solved by deleting the outlook cache. The problem appeared because a wrong email address was introduced and the outlook tried to send it constantly
Issues with Outlook
Feb 7h:By Reinaldo Maita Karina's computer was configured with her user in the server, outlook configuration. Engineer Carlos Nova helped me with the configuration. missing the configuration of the cds to karina's computer. Feb 8th. By Carlos Novas ...
REMOTE Member Printer Connections | The 221 Building
printers installed.
FW: Box Not Updating
A new synchronization of the Box was made, the problem has been solved.
Issues with printer
- Engineer Carlos Nova made the configuration of the scanner and created a new folder where the images will be stored.
Connect Printer
- A printer that was in the network was installed.
Computer Does Not Connect to the Internet
- The computer had an old driver, a new driver was installed and it is working fine. - Deliver the computer in the office
Install MagicInfo
The magicinfo server installation is complete, the content of the specials is complete.
Issues with scanner
The user's ID and password were reconfigured. the names of the users were modified
FW: Threat Alert: DIJ Properties - Evicas iMac Pro
The computer has a virus, it was scanned and removed
Priority Realty Partners Technical Support Ticket
- Installation of software ccleaner - Cleaning of the computer's cache memory. - The computer is working well.
Fwd: Time Change
- The phones that have an hour different from the current one were restarted and the problem was solved.
FW: pbx
- The configuration of the extensions from 100 to 117 was modified, modification of digitmap on phones
Set up email
Tania Salazar Email was set up in new PC. Service Time: 25 min
FW: Set Up Printer on Window side
The printer was added to the server and shared on the network.. Service: 1 hour.
FW: Set Up Printer on Window side
The imprinter was added to the server and shared on the network.. Service: 1 hour.
Customize Barbara's PC
By Reinaldo Maita: Connection and sync of the QB folder. Connection to the CDS. Connection to the main server. Service : Two (2) hours
Reinstalacion licencias de Office a las PC. de Rava
Office Licenses were reinstalled to the following PC's: Randy Vargas Karina Vargas Janina Vargas Service: 1 hour
Reinstalacion licencias de Office a las PC. de Rava
Office Licenses were reinstalled to the following PC's: Randy Vargas Karina Vargas Janina Vargas
Customize Barbara's PC
By Reinaldo Maita: Connection and sync of the QB folder. Connection to the CDS. Connection to the main server.
Issues with Phone System
Customer had issues with Vitelity (his phone operator) Deiberg Lopez made tests with the incoming calls and are working properly
Issues w/printer Xerox 7845
Drivers were reinstalled by Mary and Reinaldo
Issues w/ printer
Se mapean todas las impresoras disponibles menos loa HP Inkjet. No se pueden instalar drivers en el server. No son compatibles con Windows. Se requiere una licencia de TS Print para que el usuario pueda utilizar la impresora que requiere.
Configurar Nueva computadora para Melissa en Rava Group
Soporte realizado por LayerOne: Se ingreso Pc al dominio Se instalo Office Se configuraron correo y printers Se instalo y activo QB y se le cargo la base de datos PC anterior de Melissa fue configurada para Barbara Vargas: Se creo usuario nuevo en ...